We want you and your animals to be happy with every order. This policy explains how returns and refunds work at Peep Meow Woof Supplies. Nothing in it limits your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.
Returning an item
You may return an item within 7 days of receiving it, for any reason, provided it is unused, undamaged and in its original, unopened packaging with proof of purchase.
Items we cannot accept back
- Pet food, treats or supplements that have been opened, for hygiene and safety reasons (unless faulty).
- Items that have been used, damaged after delivery, or are not in their original packaging.
- Custom or special-order items made for you.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or is not what you ordered, please contact us as soon as possible with your order number and a photo. We will replace the item or refund you, and we will cover the cost of returning it.
How to start a return
Email returns@peepmeowwoofsupplies.co.za or call 074 337 5909 with your order number and the reason for the return. We will reply with the next steps and where to send the item.
Refunds
Once we have received and checked your returned item, we will let you know whether the refund is approved. Approved refunds are paid to your original payment method. For change-of-mind returns, the cost of sending the item back is for your account.
Questions?
We’re happy to help. Please contact us and we’ll sort it out.