Quick answers to the questions we hear most. If yours isn’t here, send us a message and we’ll help.
Shipping and delivery
Where do you deliver?
We’re an online store, so there’s no need to leave home. We deliver to addresses across South Africa.
How long will my order take?
Delivery times depend on where you are and what you’ve ordered. We’ll confirm the estimated delivery for your order once it has been processed.
Can I track my order?
Yes. When your order is on its way we’ll send you the details you need to follow it.
Returns and refunds
Can I return something I’ve bought?
Yes. You can return most unused items in their original, unopened packaging within 7 days of receiving them. Please read our Refund and Returns Policy for the full details.
What if my order arrives damaged or incorrect?
We’re sorry if that happens! Contact us as soon as possible with your order number and a photo, and we’ll put it right with a replacement or a refund.
How do refunds work?
Once we’ve received and checked a returned item, approved refunds are paid back to the original payment method.
Products
Which animals do you supply for?
Dogs, cats, birds, chickens and farm animals, fish, horses, small pets, pigeons and doves, cows and livestock, pigs, goats and sheep, ducks and geese, rabbits, tortoises and turtles, reptiles and amphibians, plus accessories for them all.
How do I know a product is right for my animal?
Each product page says which animal it’s made for. For specific dietary or health needs, please check with your vet, and feel free to ask us if you’re unsure about anything.
I can’t find what I’m looking for.
Let us know! Get in touch and we’ll do our best to help.
Still need help?
Email our support team at support@peepmeowwoofsupplies.co.za and we’ll get back to you within one business day.