Peep Meow Woof Supplies (“we”, “us”) is an online store serving customers across South Africa. We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and your rights.
Information we collect
- Your name, email address, phone number and delivery and billing addresses when you place an order or create an account.
- Your order history and any messages you send us, including through our contact form.
- Your email address, if you join our newsletter.
- Your birthday (day and month only, never the year), if you choose to add it to your account.
- Basic technical information such as your browser, device and pages visited, collected through cookies.
Card payments are handled by our payment providers. We do not see or store your full card details.
How we use your information
- To process, deliver and support your orders.
- To reply to your questions and requests.
- To keep our website secure and working properly.
- To send our newsletter to people who sign up, and birthday treats to eligible customers.
- To meet our legal and accounting obligations.
Who we share it with
We only share information with people who help us serve you, such as couriers, payment providers and website or email service providers, and only as much as they need to do their job. We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can block cookies in your browser settings, but parts of the shop may not work properly without them.
Keeping your information safe
We take reasonable steps to protect your information from loss, misuse and unauthorised access, and we keep it only for as long as we need it for the purposes above or as the law requires.
Your rights
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it. If you are unhappy with how we have handled your information, you may complain to the Information Regulator of South Africa.
Children
Our shop is meant for adults. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
For any privacy question or request, email info@peepmeowwoofsupplies.co.za or call 074 337 5909.